We ship all parcels with DHL. As soon as we hand over the parcel to DHL we send you an email with the tracking number and a link to the DHL tracking service. Thus you are always able to see where exactly your parcel is - until it's delivered to your door.
We have set ourselves the high standard of sending orders on the same day we receive them. Given that we receive your order during office hours and before 12:30 p.m. and that it is paid for via PayPal, instant payment service (sofort.de) or credit card we guarantee same-day shipment for goods we have in stock. Orders paid for via bank transfer can only be shipped when we have the money in our account. Depending on your bank, this can take a few banking business days. Orders we receive after 2 p.m. are shipped the next working day.
As soon as the parcel is on its way to you, you can use the tracking service in your e-mail to find out your parcel's whereabouts.
Here you can see an overview for the parcel's delivery time and whether we are allowed to send live aquatic plants to your country:
Hardscape, bulky items and aquariums we only ship via DHL. If you like to choose DHL Express, please remove all hardscape (stones and driftwood) and all aquariums/bulky items from your shopping cart.
|Germany||1-3 Business days||DHL|
|Belgium||2-3 Business days||DHL / BPost|
|Czech Republic||DHL / PPL|
|Croatia||DHL / H. posta|
|Luxembourg||DHL / POST|
|Denmark||DHL / PostNord|
|Austria||2-4 Business days||DHL|
|Slovakia||3-4 Business days||DHL|
|France||DHL / La Poste|
|Slovenia||DHL / Posta|
|Italy||3-5 Business days||DHL / SDA|
|Latvia||DHL / Posti|
|Switzerland||3-7 Business days||DHL / SwissPost|
|Hungary||4-5 Business days||DHL / Posta|
|Sweden||DHL / PostNord|
|Lithuania||DHL / Posti|
|Finland||DHL / Posti|
|Estonia||DHL / Posti|
|Ireland||4-7 Business days||DHL / AnPost|
|Spain||5-7 Business days||DHL / Correos|
|Greece||DHL / ELTA|
|Romania||DHL / Cargus|
|Germany||1-2 business days||DHL Express|
|Belgium||1-2 business days||DHL Express|
|Czech Republic||DHL Express|
You will only have to pay for actual parcel shipment. Virtual articles like e.g. vouchers sent by email and products you pick up at our place are of course free of charge.
You can see the shipment costs for every article directly on its web page, in the shopping cart and during the ordering process. Please note that shipment to some countries may be higher depending on the total weight of the parcel if you purchase more than one article.
We offer a shipment flat rate for the following countries. This means you can purchase as much as you want and only pay for shipment once per order. If your order surpasses a certain value, shipment is free. Please note that we send Hardscape always via DHL.
|DHL||Flatrate||Free on orders over|
|Germany||€ 4,90||€ 50,-|
|Belgium||€ 6,90||€ 150,-|
|Switzerland||€ 9,90||€ 300,-|
In the following countries we have to charge for shipment depending on the overall weight of your order when choosing DHL Express as shipping method.
Please keep in mind that there is a maximum weight per parcel. If the total weight of your order surpasses this maximum weight we need to divide your purchases into several parcels and charge you separately for the shipment of each parcel. In general, the maximum weight is 30 kg, however, it may be lower for shipments to some countries.
|DHL Express||up to 5 kg||up to 10 kg||up to 15 kg||up to 20 kg||up to 25 kg||up to 30 kg|
|Germany||€ 8,90||€ 12,90||€ 17,90||€ 19,90||€ 24,90||€ 28,90|
|Beglium||€ 14,90||€ 19,90||€ 39,90||€ 54,90||€ 74,90||€ 89,90|
|Austria||€ 14,90||€ 24,90||€ 48,90||€ 69,90||€ 89,90||€ 114|
|Italy||€ 23,90||€ 38,90||€ 54,90||€ 76,90||€ 99,90||€ 119,90|
|Portugal||€ 24,90||€ 39,90||€ 63,90||€ 89,90||€ 119||€ 149|
If you wish delivery on a Saturday, we'll have to add a surcharge of 12,00 Euro per package.
Nothing is more annoying than missing the postman. We'd like to give you some hints and tips about how to best get your parcels.
Please keep in mind that these tips are only valid for shipments inside Germany.
It is possible to choose your office address as delivery address. DHL delivers parcels during normal working hours, so this can be a good possibility to receive your shipment earlier. However, please ask your boss beforehand whether this is permissible. Some companies do not allow the receipt of private parcels. You also need to keep in mind that parcels addressed to the company may be opened by your colleagues. It is highly recommendable to advert your colleagues that you are expecting a delivery so they know what to do. And please note that on Saturdays, no parcels are delivered to company addresses.
Pickup stations and post offices
If you want us to send your parcel to a DHL delivery locker or a DHL shop inside Germany we will be happy to do so. You can enter the delivery locker or DHL shop address during the first step of the checkout process. For doing so, please select "Enter new delivery address" and afterwards "I want my parcel shipped to a delivery locker" or "I want my parcel shipped to a DHL shop". Please notice that we do need your DHL postnumber for this shipping option.
Did you know that not only your housemates but also some of your neighbours are allowed to sign for your parcels? DHL offers a service called "Favourite neighbour". If you want to make use of this service, you need to register with paket.de once, tell them who your favourite neighbour is, and DHL will take care of the rest. For further information, please follow the links.
You are the proud owner of a garden? Great, because this way DHL can also place your parcels there for you if you happen to be out of the house when the postman rings. To make use of this service, you'll also have to register with paket.de once and can then tell DHL where to put your parcel. This place needs to be protected from the weather and it needs to be made sure that bypassers don't accidentally see the parcel.
Inside Germany, our parcels are also delivered on Saturdays, however, deliveries to company addresses and deliveries on holidays are excluded.
All the parcels we ship have a so-called tracking number, which enables you to follow the transport and the whereabouts of each shipment we send to you. When we hand over your parcel(s) to DHL we send you an email containing one or several tracking numbers as well as a link to the DHL page where you can see the current state of your delivery. Moreover, you can always view the tracking numbers of your orders in your "My Aquasabi".
Unfortunately, we no longer offer self pickup. We are an online-only shop and cannot accept Click & Collect orders currently due to the ongoing Corona pandemic.
Thank you for understanding.
Our vouchers are virtual articles, and we send them to you via e-mail as soon as we have payment for them. This e-mail has an attachment containing your voucher as pdf file. You can either print it or pass it on to the receiver.
Your spam filter attacked and you didn't receive the e-mail? You can download your voucher in your "My Aquasabi" anytime.
E-mail delivery of vouchers is free of charge, of course.