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    Shipping

    We ship all parcels with DHL. As soon as we hand over the parcel to DHL we send you an email with the tracking number and a link to the DHL tracking service. Thus you are always able to see where exactly your parcel is – until the forwarding agent rings at your door.

    Shipping times

    We have set ourselves the high standard of sending orders on the same day we receive them. Given that we receive your order during office hours and before 2 p.m. and that it is paid for via PayPal, instant payment service (sofortueberweisung.de) or credit card we guarantee same-day shipment for goods we have in stock. Orders paid for via bank transfer can only be shipped when we have the money in our account. Depending on your bank, this can take a few banking business days. Orders we receive after 2 p.m. are shipped the next working day.

    As soon as the parcel is on its way to your home, you can use our forwarding agent's tracking service to find out its whereabouts.

    Here you can see an overview over the parcel runtime and whether we are allowed to send live aquatic plants to your country:

    Germany1-3 business daysDHL
    Belgium2-3 business daysDHL
    AustriaDHL
    Czech RepublicDHL
    PolandDHL
    NetherlandsDHL
    LuxembourgDHL
    DenmarkDHL
    SwitzerlandDHL
    United Kingdom2-4 business daysDHL
    Slovakia3-4 business daysDHL
    FranceDHL
    SloveniaDHL
    Italy3-5 business daysDHL
    LatviaDHL
    Hungary4-5 business daysDHL
    Malta4-6 business daysDHL
    SwedenDHL
    LithuaniaDHL
    FinlandDHL
    EstoniaDHL
    Ireland4-7 business daysDHL
    Spain5-7 business daysDHL
    GreeceDHL
    BulgariaDHL
    PortugalDHL
    San Marino6-8 business daysDHL
    RomaniaDHL
    Cyprus7-14 business daysDHL
    Germany1-3 business daysDHL
    Belgium2-3 business daysDHL
    AustriaDHL
    Czech RepublicDHL
    PolandDHL
    NetherlandsDHL
    LuxembourgDHL
    DenmarkDHL
    SwitzerlandDHL
    United Kingdom2-4 business daysDHL
    Slovakia3-4 business daysDHL
    FranceDHL
    SloveniaDHL
    Italy3-5 business daysDHL
    LatviaDHL
    Hungary4-5 business daysDHL
    Malta4-6 business daysDHL
    SwedenDHL
    LithuaniaDHL
    FinlandDHL
    EstoniaDHL
    Ireland4-7 business daysDHL
    Spain5-7 business daysDHL
    GreeceDHL
    BulgariaDHL
    PortugalDHL
    San Marino6-8 business daysDHL
    RomaniaDHL
    Cyprus7-14 business daysDHL

    Germany1-2 business daysUPS
    BelgiumUPS
    DenmarkUPS
    LuxembourgUPS
    NetherlandsUPS
    PolandUPS
    France2-3 business daysUPS
    Italy2-4 business daysUPS
    United KingdomUPS
    Germany1-2 business daysUPS
    BelgiumUPS
    DenmarkUPS
    LuxembourgUPS
    NetherlandsUPS
    PolandUPS
    France2-3 business daysUPS
    Italy2-4 business daysUPS
    United KingdomUPS

    Shipping fees

    You will only have to pay for actual parcel shipment. Virtual articles like e.g. vouchers sent by email and products you pick up at our place are of course free of charge.

    You can see the shipment costs for every article directly on its web page, in the shopping cart and during the ordering process. Please note that shipment to some countries may be higher depending on the total weight of the parcel if you purchase more than one article.

    We offer a shipment flat rate for the following countries. This means you can purchase as much as you want and only pay for shipment once per order. If your order surpasses a certain value, shipment is free. Please note that we send Hardscape always via DHL.

    DHLFlatratefree on orders over
    Germany€ 4.90€ 50.-
    Belgium€ 6.90€ 150.-
    Portugal
    Romania
    Sweden
    Slovakia
    Slovenia
    Spain
    Czech Republic
    United Kingdom
    Cyprus
    Austria
    San Marino
    Poland
    Netherlands
    Bulgaria
    Denmark
    Estonia
    Finland
    France
    Greece
    Ireland
    Italy
    Latvia
    Lithuania
    Luxembourg
    Malta
    Hungary
    Switzerland€ 9.90€ 300.-
    DHLFlatratefree on orders over
    Germany€ 4.90€ 50.-
    Belgium€ 6.90€ 150.-
    Portugal
    Romania
    Sweden
    Slovakia
    Slovenia
    Spain
    Czech Republic
    United Kingdom
    Cyprus
    Austria
    San Marino
    Poland
    Netherlands
    Bulgaria
    Denmark
    Estonia
    Finland
    France
    Greece
    Ireland
    Italy
    Latvia
    Lithuania
    Luxembourg
    Malta
    Hungary
    Switzerland€ 9.90€ 300.-

    UPSFlatratefree on orders over
    Germany€ 6.90€ 150.-
    Belgium€ 9.90€ 300.-
    Denmark
    France
    Italy
    Luxembourg
    Netherlands
    Poland
    United Kingdom
    UPSFlatratefree on orders over
    Germany€ 6.90€ 150.-
    Belgium€ 9.90€ 300.-
    Denmark
    France
    Italy
    Luxembourg
    Netherlands
    Poland
    United Kingdom

    In the following countries we have to charge for shipment depending on the overall weight of your order.

    Please keep in mind that there is a maximum weight per parcel. If the total weight of your order surpasses this maximum weight we need to divide your purchases into several parcels and charge you separately for the shipment of each parcel. In general, the maximum weight is 30 kg, however, it may be lower for shipments to some countries.

    below 5 kgbelow 10 kgbelow 15 kgbelow 20 kgbelow 25 kgbelow 30 kgfree on orders over

    Delivery

    Nothing is more annoying than missing the postman. We\'d like to give you some hints and tips here how you best get your parcels.

    Please keep in mind that these tips are only valid for shipments inside Germany.

    Office

    If you want you can give us your workplace as delivery address. DHL delivers parcels during normal working hours, so this can be a good possibility to receive your shipment earlier. However, please ask your boss beforehand whether this is permissible. Some companies do not allow the receipt of private parcels. You also need to keep in mind that parcels addressed to the company may be opened by your colleagues. It is highly recommendable to advert your colleagues that you are expecting a delivery so they know what to do. And please note that on Saturdays, no parcels are delivered to company addresses.

    Pickup stations and post offices

    If you want us to send your parcel to a DHL delivery locker or a DHL shop inside Germany we will be happy to do so. You can enter the delivery locker or DHL shop address during the first step of the checkout process. For doing so, please select "Enter new delivery address" and afterwards "I want my parcel shipped to a delivery locker" or "I want my parcel shipped to a DHL shop".

    Neighbor

    Did you know that not only your housemates but also some of your neighbours are allowed to sign for your parcels? DHL offers a service called "Favourite neighbour". If you want to make use of this service, you need to register with paket.de once, tell them who your favourite neighbour is, and DHL will take care of the rest. For further information, please follow the links.

    Special places

    You are the proud owner of a garden? Great, because this way DHL can also place your parcels there for you if you happen to be out of the house when the postman rings. To make use of this service, you\'ll also have to register with paket.de once and can then tell DHL where to put your parcel. This place needs to be protected from the weather and it needs to be made sure that passers-by don\'t accidentally see the parcel.

    Saturday delivery

    Inside Germany, our parcels are also delivered on Saturdays, however, deliveries to company addresses and deliveries on holidays are excluded.

    Package tracking

    All the parcels we ship have a so-called tracking number, which enables you to follow the transport and the whereabouts of each shipment we send to you. When we hand over your parcel(s) to DHL we send you an email containing one or several tracking numbers as well as a link to the DHL page where you can see the current state of your delivery. Moreover, you can always view the tracking numbers of your orders in your "My Aquasabi".

    Self pickup

    Of course you can drop by to pick up your order at our place. However, please call us by phone beforehand so we can keep it ready for you. This is most important for orders of aquatic plants from submersed cultivation so they don\'t have to stay outside of the water for too long a time.

    This is how you find us:

    Office hours
    Monday - Friday
    9 a.m. - 4 p.m. (CET/CEST)

    Prior notice by phone
    +49 531 2086358

    Address
    Aquasabi - Tobias Coring
    Salzdahlumer Str. 196
    38126 Braunschweig
    Germany

    We are looking forward to your visit!

    E-Mail delivery

    Our vouchers are virtual articles, and we send them to you via e-mail as soon as we have payment for them. This e-mail has an attachment containing your voucher as pdf file. You can either print it or pass it on to the receiver.

    Your spam filter attacked and you didn\'t receive the e-mail? You can download your voucher in your "My Aquasabi" anytime.

    E-mail delivery of vouchers is free of charge, of course.